SEASONAL JOY RETURNS & REFUND POLICY
We offer returns on purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below, in order to see the condition that applies to your situation, while following the correct procedure.
If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 7 business days to return or exchange an article purchased online with a valid receipt. You are eligible for a refund within 7 business days of receiving your purchase. All refunds are subject to a 15% restocking fee that will be deducted at the time of refund. We have the right to refuse any returns or refunds that have been deemed used or damaged.
After the 7 business day period, we cannot offer you a refund or exchange.
Due to the uniqueness of each of our products, they may vary in size, shape, and color than from what is found on our website at www.seasonaljoy.com. Due to this, we encourage our customers that have questions about our products to email us at email@example.com prior to purchasing.
To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, free gifts, bonus item, manuals and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment excluding any shipping charges. Refunds will not be accepted if tags and/or labels have been removed, damaged, or altered.
ORDERS CANNOT BE CANCELLED AFTER THEY HAVE BEEN PROCESSED FOR SHIPPING. NO EXCEPTIONS. Additionally, do not refuse delivery. You will be responsible for the shipping fees both to and from the shipping address.
We do not offer in-store credits.
If you have any further questions or would like to request a refund, please do not hesitate to contact us at firstname.lastname@example.org
To request a return you must email us at email@example.com with the reason for the return request, the product you are requesting to return, and the order number prior to sending any products back to Seasonal Joy LLC. We will notify you how we will handle the return process at the time of request. If the return request is approved by Seasonal Joy LLC you may ship the product back to:
Seasonal Joy LLC
3 N Court St
Crown Point, IN 46307.
Please pack your items securely in the original package. Seasonal Joy LLC is not responsible for any lost or damaged return shipments. Seasonal Joy LLC is not responsible for shipping fees to return the products.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.
If your request is approved, your refund will be processed, and a credit of the approved amount will automatically be applied to your credit card or original payment method within 14 calendar days. Shipping fees are non-refundable.
Late or missing refunds
If you haven’t received a refund yet, first check your bank or credit card account.
Please follow up with your bank or credit card company if you do not see your refund in your account.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Final Sale/ Clearance Items
We do not offer refunds for final sale items and clearance items.
Exchange (if applicable)
We only replace articles if they are defective. If you need to exchange a product for the same product, please send us an email at email@example.com with photos of the defective product to be reviewed by Seasonal Joy LLC.
We do not ship Internationally. We only ship within the USA.